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FAQ

How Do I update my sct X4?
​There are 2 methods of updating your WiFi-enabled device as described below.
Method 1- Update directly from your device over WiFi
Power up your device either through your OBDII port on your vehicle or via USB connection from your computer
From the main menu, scroll down and select "Device Settings"
Select "Check for Updates
If you have not set up WiFi on your device yet then it will ask you to set up your WiFi connection. (See instructions below)
If there are updates available then press continue
You are all done!
Power up your device either through your OBDII port on your vehicle or via USB connection from your computer
From the main menu, scroll down and select "Device Settings"
Select WiFi, your device will start scanning available WiFi connections
Select the WiFi connection you would like to connect to
Enter your WiFi security key and press "Done"

Method 2- Using a PCM computer

Make sure you have the SCT Updater Software installed on your Windows PC. If you do not have it please
After downloading and installing our Updater Software open the program. There should be an icon on your desktop.
Once Updater is open on your desktop. Plug in your device. 
With the device plugged in select Automatically Check for Updates from the Basic Operations menu.
Your device should start to Update. Notice the bottom bar it will let you know what part of the update it’s on.  This can take some time so be patient.  Your internet connection and computers speed can impact updating times.  The average time is 5-10 minutes. 
You know you are done when SCT Device Updater displays "Device is up to date!"

​Answer is directly from SCT and can be found along with further information at  https://derivesystems.helpjuice.com/49520-user-manuals-and-how-to-s-for-x4
​Reading Vehicle Strategy Using My X4
Ford will often update the computer in your vehicle.  The new update ID (calibration ID) that is loaded into your computer is called a strategy.  Many times your SCT dealer will ask you to read your vehicle’s strategy for many reasons which includes creating custom tunes.
 Step 1: Once the device is powered on using the OBDII cable provided.
Step 2: Scroll down and select “VEHICLE INFO”. You will be prompted to turn the key to the ON position.
Step 3: Make sure you turn the key forward to the position just before the crank position.  Your dashboard should be lit with indicator lights. Select “Continue”
Step 4: Once the X4 has detected you turned the key on, it will proceed to display your VIN, COMM and ECU Strategy.

Answer is directly from SCT and can be found along with further information at  https://derivesystems.helpjuice.com/49520-user-manuals-and-how-to-s-for-x4

​How Do I Email a Livelink Data Log File?
Method 1: Using your Cloud Functionality (If you are not using a BDX or GTX Device, please skip to Method 2)
*FIRST THING: Please log in and register your device at either www.sctflash.com or www.bullydog.com to enable all Cloud delivery or Cloud functions
You will start by powering on your device via your OBD-II/HDMI cable or with the included USB cable
Navigate the menu to find and select DEVICE SETTINGS
Now, scroll down to highlight and select CLOUD DATALOG UPLOAD
If you do not already have the ENABLED option selected showing a checkbox to the left of the option, let’s highlight the option and select it
After making your selection, you will be pushed back to the DEVICE SETTINGS menu where you will then highlight and select CLOUD FILE SYNC followed by CONTINUE
Once the SYNC process completes, you will check the registered email address that you used or entered to Register your device. You should have an email containing your Datalog File.
With the email, you could download the Datalog File to use on your Personal computer or forward the email to your custom tune dealer.
You could also use the CLOUD SYNC  option to ensure your latest Cloud Custom Tune files are available to select before you begin the tuning process at your vehicle.


Method 2: Using your PC Computer:
After data logging your vehicle with your device, 
Disconnect the unit from the vehicle and head inside to your Windows PC where you have the Livelink Gen-II Software installed. If you do not have Livelink downloaded please Click Here to initiate the download.
With Livelink Gen-II open, Please select the "I want to import a datalog from a device" button and follow the displayed steps. 
Connect your device and select Next. 
Select the Check Communication button followed by Import File once the device info populates. Your data log file will open for review. 
To Export for email, select the Save (Save All) button which is found at the top of the program window. The file type once saved will be a .csv file. Email this file which displays your vehicle performance during your last run.

Answer is directly from SCT and can be found along with further information at  https://derivesystems.helpjuice.com/49520-user-manuals-and-how-to-s-for-x4

how do i datalog with the x4?
For information on how to datalog using the X4, please visit https://derivesystems.helpjuice.com/49519-troubleshooting-faq-s-for-x4/datalogging-with-the-x4 and watch the provided video.
What information is needed to get a custom tune?
In order to get a custom tune we will need
- Your device serial number
- ECU strategy
- List of mods done to your vehicle
To submit this information you can contact us through the contact page or through facebook after purchase


How will i receive my custom tunes?
All tune files will be sent via email. Once you purchase fill out the contact form with your vehicle information and the ECU strategy and device serial number if you have already received it. Once we have this information we can begin building your custom file. 
Can you tune my vehicle?
We tune any Ford gas vehicle that is a 96+ year model. If your vehicle is a Ford, runs on gas and is a 1996 or newer year model, we tune it. 
   All returns must be initiated within 30 days of receiving the product. Contact us before a product is returned. We do not accept returns on any used/installed items. Inspect all items before install or use. If there are any concerns regarding an item you have received contact us through our contact page. The buyer is responsible for return shipping fees and will be charged a 35% restocking fee unless you received a wrong or defective item.  Cancelled orders are subject to a 15% cancellation fee at the discretion of Brantley Performance.
All tune sales are final . No refunds will be issued once a tune has been loaded.  Any simple retunes will be $50. If a whole new tune is required you will be charged the full amount for  a new tune.
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